دانلود رایگان مقاله انگلیسی "شما چطور می خوابید؟" سنجش کیفیت خواب مسافران کاری و رضایت از هتل ها - امرالد 2018

Abstract

Purpose – The purpose of this paper is to explore business travelers’ sleep experience in hotels by measuring sleep quality and determining the extent to which hotel attributes, demographic characteristics, and hotel quality level influence their sleep quality while staying in hotels. Design/methodology/approach – This study utilized a self-reported survey to obtain data from business travelers who have stayed in a hotel at least two nights for a business trip in the past 30 days. A total of 304 business travelers were surveyed in this study. Findings – The results indicated that there was a difference in the factors that influenced business travelers’ overall satisfaction with sleep in mid-scale (2.5-3.5 stars) vs upscale hotels (4 +stars). The findings showed that business travelers generally had lower sleep quality at hotels and they were more likely affected by noise both outside and inside the guestroom, as well as material elements inside the room. Originality/value – This study represents a pioneering attempt at exploring business travelers’ sleep quality and satisfaction with sleep in hotels. Furthermore, this study contributes to the limited research addressing sleep quality as a fundamental function of hotel services. Also, this is the first study to measure business travelers’ sleep quality in hotels by using the sleep quality scale.

Conclusion

Sleeping is a fundamental human need and helps travelers recover from their journey. Having a good night’s sleep in a hotel is also an important part of travelers’ experience, which is substantially associated with travelers’ satisfaction of hotel products and service (Xiang et al., 2015). Hotels provide accommodation and service to aid travelers while staying away from home. Particularly, a comfortable sleeping arrangement is essential for business travelers in order to ease their exhaustion from work. This study aimed to understand how business travelers evaluate their sleep quality and what factors may influence their sleep in hotels. Additionally, this study contributes to the scarce research in travelers’ sleep experience in hotels and provides insight for hotels to assist travelers in getting a better night’s sleep. This study took an initial attempt at exploring business travelers’ sleep quality and satisfaction in hotels. Researchers can continue to investigate the ways to provide business travelers’ with a better night’s sleep in hotels.