The uncontrollable dynamics within organizations are a challenge for their agents. Currently, one encounters the non-stop optimization of business processes which translates into an undeniable competitive edge between organizations. To guarantee a correct and efficient application of resources, methods and models, able to align decisions with managerial objectives, must exist. However, the complexity involved in decision-making on a strategic level requires effective deliberation. The current paper contextualizes the decision-making process of the Portuguese Air Force Headquarters using the Harrison Cycle, categorising it in programmed and non-programmed situations, and suggests the introduction of a new method, based on the individual analysis. This method is a form of multi-criteria analysis called Analytic Hierarchy Process (AHP), which allows for a more cohesive course of action in the elaboration of a Headquarters Study.
