دانلود رایگان مقاله انگلیسی موفقیت هوش تجاری به کار برده شده در سیستم های اطلاعاتی - الزویر 2017

Abstract

In this paper, DeLone and McLean’s IS Success Model is empirically tested on a Business Intelligence System applied to Healthcare Information Systems at 12 public hospitals in Denmark. The purpose of the study is to investigate which factors contribute to BI Success. A total of 1351 end-users replied to the questionnaire, and the response rate was 32%. Eight relationships in the model were tested, and four relationships were found to be significant. Our results are as follows: System Quality is positively and significantly associated with Use and User Satisfaction. Information Quality is positively and significantly associated with User Satisfaction but not Use, and User Satisfaction is not significantly associated with Use and vice versa. User Satisfaction is positively and significantly associated with Individual Impact, but Use is not significantly associated with Individual Impact.

Conclusion

This study tested DeLone and McLean’s IS Success Model15 on BI applied to HIS. The study partly supports the model. Eight relationships were tested, four of which were significant at p < 0.001. Information Quality is positively associated with User Satisfaction as is System Quality. User satisfaction is also positively related to Individual Impact, and System Quality is positively associated with Use. The hypothesis about Use being positively related to User Satisfaction, and vice versa, is not confirmed. Likewise, Information Quality is not associated with Use, and Use is not related to Individual Impact. The findings from this study can be used in practice: they demonstrate the importance of high System Quality and Information Quality affecting User Satisfaction, which influences the Individual Impact. Although the extensive procedure and the many answers have validated the IS Success Model in the context of BI applied to HIS in the public sector, some limitations can be addressed in future research. First, the validation of BI applied to HIS using an IS Success Model is a new concept. The findings and implications of this study were based on Danish public hospitals with a particular BI system and underlying source systems. To generalise these results, the model should be tested in private hospitals as well as with other BI systems in an international context. Second, the conclusion is that the construct Use is not fully explained in this model. Therefore, it may be relevant to use other predictor variables, such as task compatibility, task characteristics, experience with BI, education level and job function for inclusion in a BI success evaluation in the context of BI applied to HIS. Third, the study only measured impact at an individual level. Therefore, it would be useful to measure the effects of BI applied to HIS on an organisational level. Finally, the model was validated using quantitative data supplemented by some users’ voluntary written comments. A deeper understanding of the circumstances should be investigated using qualitative methods.