4. Conclusion
Our study shows that with the ongoing oil prices crisis and the increased impetus on economic diversification into non-hydrocarbon sectors, the GCC countries have been initiating plans of developing “smart cities” where digital tools and technologies are being liberally used for providing better public services and boosting trade and tourism in the region. Further, our study corroborates the assertion that the notion of “smart city” is catching up in the GCC, but in an “unevenly” manner with “different manifestations” (Wiig, 2015, p. 258). Conceding that participatory governance is important for improvising public services, our study shows that while deploying IT-led “smart city” initiatives, a roadmap should be clearly drawn to include the concerns of relevant stakeholders for ensuring sustainable results. All the interviewees averred the role of the private sector in boosting the “smart city” initiatives, for instance. Finally, it is commendable that the GCC region is spearheading its ICT initiatives to institute a digital economy which would open up new economic sectors and facilitate the economic diversification moves of the six countries. The key insights from the interviews are summarized in Table II.