دانلود رایگان مقاله صحبت کردن پشت سر آنها و شایعات منفی و فرسودگی شغلی

ABSTRACT

Background: Gossip can both hinder and help in a hospital environment. Despite the fact that research indicated that it occurs most frequently in healthcare, it has not been studied in relation to other organizational manifestations such as burnout and engagement, or quality of care outcomes. We hypothesize that negative gossip, defined as negative evaluative talk about an absent third party would function as an indicator of organizational dysfunction. Methods: A quantitative survey was conducted among doctors, nurses and residents in Greece, Bulgaria, Romania, Turkey, Croatia and Republic of Macedonia (N = 532). Specifically, we examined the role of negative gossip, in relation to burnout, job engagement, suboptimal care and patient safety in public hospitals. Results: Results indicate that, after controlling for negative affect, negative gossip is positively related to emotional exhaustion and depersonalization. Negative gossip negatively correlated with job engagement and patient safety and positively correlated with suboptimal care, even after controlling for burnout. Negative gossip was positively related to the number of event reporting. Discussion: Gossip is an important aspect of organizational functioning. The degree to which negative gossip is a coping mechanism of healthcare professionals is discussed.

5. Discussion

Results of the study show that controlling for negative affectivity, negative gossip is positively associated with burnout, in terms of emotional exhaustion and depersonalization. Alternatively negative gossip is inversely related to job engagement. Controlling for burnout, negative gossip is also negatively related to patient safety and positively related to suboptimal care. As reported in the literature (Levin & Arluke, 1985; Watson, 2012 ) relationships of gossip were stronger for women. Future research should explore whether gossip takes place in different forms among men and whether therefore different methodologies are needed to assess it.