- مبلغ: ۸۶,۰۰۰ تومان
- مبلغ: ۹۱,۰۰۰ تومان
Underpinned by Job Demands-Resources theory, our study proposes and tests a conceptual model that examines the outcomes of job crafting among flight attendants. Specifically, our study links job crafting, as manifested by increasing structural job resources, increasing social job resources, and increasing challenging job demands, to quitting intentions and service recovery performance through work engagement. Our study used a time-lagged design and multiple sources of data. The results from structural equation modeling reveal that job crafting fosters flight attendants' work engagement and service recovery performance. As hypothesized, work engagement alleviates quitting intentions. Consistent with our prediction, work engagement mediates the influence of job crafting on quitting intentions. Contrary to what has been hypothesized, the empirical data do not lend any support to the mediating role of work engagement in the relationship between job crafting and service recovery performance.
Our study examined the consequences of job crafting among flight attendants. Specifically, our study investigated the interrelationships of job crafting, work engagement, quitting intentions, and service recovery performance as well as the mediating role of work engagement through data obtained from flight attendants and their pursers in Iran. We utilized a three-wave design with a two-week time lag between each wave. Of the seven hypotheses we assessed, four received support from the empirical data.