Conclusion
Although Philips Lighting worked together with several other parties during the course of this project, they were in the lead and the driver behind the design and installation of the dynamic lighting system, where the other parties fulfilled a supplier role. They were able to leverage several sources of income, where they sold products, the service of maintenance and support for the software for the next five years, and the lighting consultancy (including area analysis, developing use cases, and creating lighting content). However, as so many ideas and products had to be developed from scratch, specifically for the Veghel context, the margins for Philips Lighting were quite small, especially compared to purely selling of-the-shelf products. Moreover, working together with a municipality costs a lot of time and patience for an incumbent such as Philips Lighting. The Veghel project took > 3 years, including a change in municipality, which delayed the project for six months, as the new project members had to be convinced of the benefits of such a lighting project. However, the results so far look promising, with increasing visitor numbers, and the municipality hopes that Veghel can become a center of knowledge on how to improve an unappealing shopping atmosphere due to many closed shops.