5. Summary, Conclusion and Direction of Further Research
This study critically explores the adoption of CAS using the qualitative research methodology of content analysis. It also examines the factors that facilitate or hinder the adoption of CAS in Sri Lankan service and manufacturing sectors. As qualitative research is used, the limitation of the study is that the knowledge produced might not be generalisable to other countries or other industries. Despite the methodical limitations, however, by studying a limited number of cases in depth in the service and manufacturing sectors, this study is able to explore complex issues of CAS adoption in rich detail phenomena as they are situated and embedded in local contexts of service and manufacturing organisations relating to triggers and barriers regarding adoption of CAS in Sri Lanka.
It was intended that this research made its own contribution by providing further knowledge on aspects of the triggers and barriers to adopting CAS in organisations, not only in a developing country context but also in Sri Lanka as a member country within the SAARC region. Also, this research is distinctive with respect to the theoretical aspects, and institutional isomorphism, institutional heterogeneity and Geertz’s cultural theories were employed jointly in this study. The findings indicate the existence of institutional isomorphism (homogeneity) where the adoption of CAS in Sri Lanka was influenced by 'coercive, normative and mimetic pressures' in relation to both cultural triggers and cultural barriers. Partial institutional heterogeneity was observed in Sri Lanka, but heterogeneity is much more apparent in the multinational and more established organisations. The research also found that cultural resistance with group cultures in Sri Lanka is a dominant barrier to the adoption of CAS, which has also been influenced by the group’s sluggish approach towards costing.