دانلود رایگان مقاله اثرات سیستم های ERP بر سازمان های بخش دولتی

Abstract

The aim of this study is to investigate the impact of Enterprise Resource Planning (ERP) system on Public Sector Organizations (PSO) using two perspectives of the Balanced Scorecard (BSC) performance measurement framework; financial and customer. This study presents evidence based on questionnaires survey conducted with 52 local authorities in Malaysia which have implemented the system. Empirical evidence shows that the uses of ERP system in PSOs resulted in a positive financial performance and provide better services to the customer. The corresponding results from the survey signaling to the needs of an integrated system such as ERP to be implemented by other PSOs to enhance the financial and customer performance.

6. Conclusion

This study provides a better understanding and contribution in the literature regarding the impact of ERP implementation in the context of local authorities in Malaysian public sector. This research has managed to prove that by applying the latest system in the public sector organization, it has become one of the efficient strategy in order to enhance the effectiveness and efficiency of the performance of the public sector organization. Hence, the results of this study should encourage the public sector to inaugurate similar strategies with the purpose of achieving similar results shown by local authorities in Malaysia.

Despite its contribution, this study faces certain difficulties and limitations that could limit its scope and reach. Firstly, the respondents of this study are dominated by accountants. Since ERP involved various functions within the organization, future research might want to look on other personnel in public sector. Secondly, there is a limitation to questionnaire surveys. Future research might want to conduct a case study analysis or qualitative research. Thirdly, this study only focus on one type organization which is local authority. Future studies can be conducted on other department of public sector or other types of organizations such as private sector, small and medium enterprises (SMEs), and non-profit organizations.