Abstract
In this paper, DeLone and McLean’s IS Success Model is empirically tested on a Business Intelligence System applied to Healthcare Information Systems at 12 public hospitals in Denmark. The purpose of the study is to investigate which factors contribute to BI Success. A total of 1351 end-users replied to the questionnaire, and the response rate was 32%. Eight relationships in the model were tested, and four relationships were found to be significant. Our results are as follows: System Quality is positively and significantly associated with Use and User Satisfaction. Information Quality is positively and significantly associated with User Satisfaction but not Use, and User Satisfaction is not significantly associated with Use and vice versa. User Satisfaction is positively and significantly associated with Individual Impact, but Use is not significantly associated with Individual Impact.
1. Introduction
In many organisations, the IT manager's top priority is to handle the increasing amounts of data produced internally and externally and make the data available to analysts and decision makers at all levels of the organisation1 . This development results from the management's desire to create a data-driven organisation. According to Madsen: ‘Datadriven means that information must be consumable and contextual, to encourage action that will modify behaviour over time’2 .The healthcare sector has historically generated a significant amount of data, driven by the demand for record keeping, compliance, regulatory requirements and patient care3 . Therefore, it is relevant to use Business Intelligence (BI) applied to Healthcare Information Systems (HIS). Parente and Dunbar found that healthcare organisations with Information Systems (IS) have higher total margins and operating margins than those that do not have IS4 .
