Abstract
Instant Messaging (IM) technology can speed up the workflow and response in user management system since its capacity of reaching target user directly. In this paper, we propose a framework to apply the IM in the information management system in electricity companies based on the unified message center. Based on that center, automatic operation system covers not only user management system but also production, maintain, and custom services will be implemented. We also design a platform to support the proposed message center by efficient saving and analyzing the multiple types of message data such as text, picture, document, video, and audio. Besides the data security policy for the message center is discussed. Experiment system indicates that the proposed framework can improve the management of electricity companies in many aspects such as production, equipment maintains, human resources and etc. by reducing the intermediate links of information transmission and man-made interference.
1. Introduction
Instant Messaging (IM) technology has been widely applied in the management system of electricity companies. It has improved the performance of data sharing and communications substantially. According to the unified planning requirements of the State Grid Corporation of China, the State Grid Fujian Electric Power Co.,Ltd. has officially launched the instant messaging system, which fully covers the main positions of the company's headquarters, local companies, and related affiliates, and has deployed in all of the power companies in Fujian Province. Intranet users are fully connected in the IM system. All employees of the company through the instant messaging system can quickly find contacts, achieve point-to-point communication, group discussions based on text, pictures, documents, audio, video and other forms, which improves the efficiency of daily work communication and reduce communication costs.
5. Conclusions
In this paper, we propose the unified message center based electric company information management system to improve the communication and task distribution of production, maintains and etc. The message center is implemented with plugin technology to support multiple resources and further extension. Then the task distribution is carried out with a message robot which can analyze and send the message into users and reply the feedback. Finally, we implement the proposed framework in an electricity company and test its performance. The experiment results prove the efficiency of the framework.
