8. Conclusions
The cities are usually complex systems which include different stakeholders, citizens, economic activities, physical infrastructure, housing, services and utilities. The urban planning is mostly concerned with policy design, effective administration, strategic implementation, resource monitoring and activities control in a city space to improve efficiency, sustainability and livability. Defining visions and appropriate roadmap strategies for implementation through crowd participation and partnerships are essential to develop an innovative smart urban eco-system.
The study uses the online peer vetted crowdsourcing approach to get the service ideas in diverged service domains for the smart city development in India. While analyzing the collected data, 19 unique service categories were defined through qualitative content analysis method. All the categories again were divided into two classes as primary or basic infrastructure and ICT based smart solutions. Based on the crowdsourced service solutions, a Smart City Transformation Framework (SCTF) has been proposed in terms of planning phase, development of physical infrastructure, ICT infrastructure and deploying smart solutions. To represent the outcomes in visual format and to develop interrelationships among the ideas, a mind map has been created.