Abstract
This research examines the challenges of cloud enterprise resource planning (ERP) system adoptions in Small- and Medium-sized Enterprises (SMEs) in literature. Cloud-ERP systems provide new opportunities for companies and make ERP systems more accessible to smaller companies beyond large enterprises (LEs). However, organizations are still experiencing challenges related to the adoption and implementation of cloud-based software and the use of new systems. Existing literature within this field of study mainly concentrates on the challenges of cloud-ERP adoptions in LEs. Relevant literature on the respective challenges experienced in SMEs is either relatively old or not addressing this topic exclusively. Hence, this research gap should be further studied to better understand and gain insight into the field. Based on the four phases of the Enterprise System Experience Cycle, we identify and classify the challenges addressing SMEs’ cloud-ERP adoptions in extant literature.
1. Introduction
Cloud computing and cloud-based business processes are becoming increasingly common in business practices all over the world. Cloud-ERP is a web-based enterprise resource planning (ERP) software usually hosted in massive data centers, whereas the client companies subscribe to the software service through a service provider [1]. Legacy systems are becoming outdated and are being replaced by new innovative technologies. Companies today have numerous choices when choosing an ERP system [2], and more companies are also moving away from legacy systems, as they need real-time data insights to stay relevant and competitive in the market [3].
6. Conclusion
Cloud-ERPsystems are becoming increasingly popular among companies, as such solutions are accessible and more affordable to smaller enterprises. By reviewing extant literature within the scope of this research, this paper sheds light on the challenges related to the adoption of cloud-ERP systems in SMEs. Throughout this literature review, we have examined various challenges, issues, and difficulties related to cloud-ERP adoptions in SMEs, entailing the processes from the planning phase to where the software is used, structured by the enterprise system experience cycle [4]. This structure facilitated an organized understanding of the focus area based on the highlights from the respective literature review.
