4. Final thoughts
Many of the practitioner insights and experiences were consistent with theorizing and findings from previous academic research. For example, practitioners surveyed for this article highlighted illiteracy and language diversity as a key challenge when marketing in the BoP, and many reported using images rather than words in their marketing. Practitioners also echoed the important role of WoM in the BoP. Additionally, all respondents indicated the use of multiple forms of promotions in the BoP as described in past academic research. In addition to these consistencies with past research, the practitioner insights highlight a few areas where practitioners may be able to improve the effectiveness of their marketing efforts, including increased use of non-traditional marketing promotions and mobile marketing.