دانلود رایگان مقاله انگلیسی مکانیسم افزایش عملکرد خلاقانه تیم از طریق رسانه های اجتماعی - الزویر 2019

Abstract

Research on social media as a source of knowledge coordination and communication has been flourishing. Organizations are increasingly focusing on teamwork as a creative solution for contemporary market challenges. In this study, we develop a mechanism to test the effects of the three dimensions of social media (social, cognitive, and hedonic use) on team creative performance in terms of knowledge management. Our survey data are collected from 382 members of 82 knowledge work teams. The analysis reveals that the three dimensions of social media have different effects on the transactive memory system. In addition, the dimensions of the transactive memory system enhance team creative performance through team creative efficacy. These findings bridge a literature gap by explaining the process and mechanism by which different social media uses influence team creative performance. This study has practical implications among organizations that aim to use social media to utilize each team member’s expert knowledge to boost creative performance.

Limitations and conclusion

Our study has left many unanswered questions that can be investigated by future studies. First, we focused on subjective measures that may not cover full objective reality. Second, this study is based on cross-sectional data. TMS cannot be developed at a single point in time, instead of evolving over time (Kanawattanachai & Yoo, 2007) with interaction and coordination among individuals. Therefore, future researchers should use longitudinal data in investigating the effect of social media use on TMS. In addition, future studies must examine how social media can help develop TMS over time. Third, social media communication is not limited to a single team. It may facilitate communication with individuals and experts around the world from diverse fields and countries to share and exchange knowledge and expertise. Therefore, future researchers should conduct a multi-level study to investigate how individual social media use can help develop TMS among knowledge-oriented teams. This study likewise views social media through the lenses of interaction and communication, as well as act as a repository of information (Sigala & Chalkiti, 2015). Thus, future researchers should investigate the information-storage aspect of social media. Finally, this study was conducted in China and was therefore influenced by the Chinese culture. Thus, the generalizability of this study may be questioned. Future studies should generalize the findings to the cultural context of other countries.