دانلود رایگان مقاله انگلیسی تعهد سیستم دانش و قصد به اشتراک گذاری دانش - الزویر 2018

ABSTRACT

Knowledge management systems (KMSs) provide organizations processes and tools to capture, organize, and manage knowledge. A plethora of research has investigated how technical and social aspects of KMSs impact users’ intentions and usage behavior. Recent inquiries on KMSs have begun to explore individual related factors such as individual motivation and personal information management practices. This study explores the effect of personal information management motivation (specifically information proactiveness, transparency, and formality) on users’ commitment to knowledge systems. Theoretically grounded in the three-component model of commitment, the research model tests the relationships between personal information management motivation and the affective, calculative, and normative dimensions of commitment. Survey results of 78 accounting professionals demonstrate that information formality has the strongest effect on users’ knowledge system commitment compared to information proactiveness and transparency. This study contributes to knowledge management research by incorporating and emphasizing the power of “person” in knowledge management.

Conclusion

As an organization is constantly faced with changes in the business environment, its ability to acquire appropriate information and reduce uncertainty in its decision making is an essential basis for its competitive advantage. The present research proposes and tests the relationship between personal information management motivation and different types of KMS commitment in the organization, representing an initial, yet important, step toward bridging the gap between individual information management activities and organizational information management processes. We argue that the information formality motivation assumes the formal sources of information is more reliable since it is defined as “a person’s perceived willingness to readily use official sources of information when the organization's formal information systems are good” based on Hwang et al. (2013, 2015). We did not exclude the possibility of the other case that a person can perceive the informal sources of information as more reliable. Thus, the relationship between information formality motivation and the perceived reliability of the formal sources of information or perceived system quality can be tested in future research. Future studies can also test and compare how this model is different from the traditional technology acceptance model and other adoption models. As our study is based on the theory of reasoned action perspective, behavioral intention to share knowledge is used rather than actual behavior. However, future research can test the actual behavior as a dependent variable to complete the model. Furthermore, this study identifies the important picture of KMS implementation and knowledge sharing behavior, enabling organizations to understand this important phenomenon of “individual” IS in the organization.