6. Summary of the findings
The objective of this study was to investigate the lagged influence of CAC on financial performance. The empirical data are based on a survey responded by 121 Finnish manufacturing firms. The purpose was to present CAC in a wider framework associated with PSC. Five research hypotheses were drawn to describe the relationship between CAC and financial performance, CAC and PSC, PSC and financial performance, and to test the moderating effects of PEU. The starting point for the analysis was the expectation that CAC is closely associated with PSC that mediates the effect of CAC on financial performance. Thus, it was assumed that CAC has both a direct effect and an indirect effect through PSC on performance. The research model was estimated by PLS to test the five hypotheses. The analysis of the data showed that the downturn beginning of the second year after the research period especially affects the rate of growth. Therefore, performance was measured by a composite measure of profitability in the first and second year and of growth in the first year after the end of the survey period. CAC and PSC were measured as a long-term evolutionary change over a period of five years. The seven items of PEU did not form a reliable composite measure so that PEU was on theoretical grounds split to two parts: PEU of supplier behavior and PEU of customer behavi.