9. Final word to brand managers
Proliferating social media call brand managers to calibrate and design messages that leverage the emotions produced by the media, the social status of their brand, and their brand-user connections. Snapchat can serve as a powerful tool for the right purpose and context: transforming stranger brands into acquaintances. Acquaintance brands may be viewed as milestones in the process of developing friendships, emotional connections, or intimacy; or as ends in and of themselves because they produce pleasant feelings of inclusion, relatability, momentary intimacy, and other emotions that verge on empowerment.