Introduction
A decade after the global financial recession that threw some too-big-to-fail banks into freefall, the financial industry continues to bear scars. Banks, financial institutions, regulatory bodies, and investors have taken multiple steps over the last decade to ensure that history is not repeated.Their actions aim to prevent another meltdown while ensuring that industry giants stay competitive in the new age of technology-driven innovative FinTechs. Drawing from intelligent automation, data-driven compliance and deep customer insights, the future of capital markets is taking shape; and in this report, we will explore the top-10 market trends based on these phenomena.
There is growing pressure on financial institutions to consistently innovate to improve customer engagement. To that end established banks and FinTech firms are turning to artificial intelligence (AI) to drive Intelligent Solution, which is expected to spur a new wave of streamlined operational processes. Today, AI and related technologies such as machine learning (ML), distributed ledger technology (DLT), and robotic process automation (RPA) are enabling new levels of business process efficiency and effectiveness ranging from trading and post-trade operations to cybercrime and applications of quantum computing.
A key way for banks to innovate is to identify customers’ most critical demands and to use that information as a springboard for developing products and services. The ability to analyze customer data and to extract Deep Customer Insights will enable firms to identify hidden patterns in data, generate customer insights from large volumes of data, and create actionable strategies to create products with a strong value proposition. Not surprisingly, better products will drive increased customer engagement and better retention.
As customer data is a tremendous asset for any organization in the capital markets industry, ensuring information security is critical. Concerns about security have led to a slate of regulations that require firms to maintain strict standards on usage, distribution, and protection of valuable customer data. To ensure organizations manage compliance regulations and use them to drive business goals, more organizations are turning to Data-driven Compliance.
