5. The reporting challenge for CISOs
Having established the risk context and having built security stories, the role of the CISO is then to communicate effectively the security performance and capability of the organization. Executive reports of security assurance and performance metrics, risk and compliance assessments, and ROI measures are often underpinned by a comprehensive set of metrics based on ISO 27001 or other security frameworks. The challenge with such comprehensive security reporting is that it is generally acknowledged that communicating security information is incredibly difficult, especially with non-technical, disinterested, or time-constrained C-suite executives (Brousell, 2014). Addressing this challenge is not helped by the general trend for security briefings to occur less frequently than the monthly or quarterly briefings with other business disciplines such as finance, HR, or manufacturing. An industrysponsored survey on the state of risk-based security (Ponemon Institute, 2013) found most senior executives are only asking to hear from their CISOs when breaches have occurred or other security crises hit a need-to-inform crisis level. The focus of the survey was the communication of security metrics. Respondentsto the survey were notspecifically CISOs butincluded ITsecurity, operations, and risk management personnel, as well as internal audit and enterprise risk management. A total of 1,321 employees from U.S. and U.K. organizations responded.