5. Concluding remarks
This study employed a NDEA model to illustrate a production model that is representative of university operations in the area of research. It is well known that institutions of higher education are complex organizations that use multiple inputs to produce multiple outputs [54]. Due to the nature of higher education organization, in some stages of production, the outputs that are produced using inputs become inputs themselves in the next stage of production. Hence, it is not reasonable to consider a university production model as simply one that transforms inputs to produce outputs. As discussed, the standard DEA model is limited in that it treats the production process like a ‘black box’ and neglects intervening processes such as different series or parallel functions. In turn, being able to identify stages of production allows a clearer understanding of the (in)efficiencies that may exist when standard DEA fails.