دانلود رایگان مقاله انگلیسی عوامل تعیین کننده موفقیت در خدمات برون سپاری حمل و نقل: مطالعه تجربی در اروپا - امرالد 2017

Abstract

Purpose - This research proposes ideal interaction patterns for structural dimensions (buyer and supplier representatives involved in the interaction and buyer and supplier critical capabilities) for transport service outsourcing. The objective of this paper is to establish whether those ideal interaction patterns are determinants of success of the interaction. In this paper, the latter is measured against the corresponding process success and outcome success. Methodology - This paper proposes a conceptual model based on prior literature and adapted to this specific case of transport services. The proposed model is approached using the Partial Least Squares Simultaneous Equation Models (PLS-SEM). For this, the result of a survey to senior management at European machinery, electronics and automotive sector manufacturing plants has been used. Findings - When companies possess the proposed ideal patterns for the structural dimensions, this brings with it positive effects on both the process success and the outcome success obtained by the outsourcing plant. Therefore, buyer-supplier relationships have been recognized to play a key role in the outcomes of this interaction and that the design and management of interfaces between companies and their logistics providers are critical. Practical implications - Managers can use the present research findings to produce an appropriate interaction design that includes the representatives and capabilities required to make a success of transport service outsourcing. Originality/value - This paper contributes to the literature on transport research by specifically establishing ideal interaction patterns for the structural dimensions that buyer and supplier’s companies need to consider for successful transport services outsourcing to be achieved. Besides, the present research proposes a multidimensional measure of outcome success that combines major strategic, operational and financial outputs. Finally, this research represents the first survey-based empirical evidence on the topic, having used a sample of 93 plants belonging to many different companies in 5 European countries.

6. Discussion and Conclusions

This research represents the first survey-based empirical evidence on the topic, having used a sample of 93 plants belonging to as many different companies in 5 European countries. All the proposed hypotheses have been validated statistically with high levels of significance, which demonstrates that when companies possess the proposed ideal patterns for the structural dimensions, this brings with it positive effects on both the process success and the outcome success of the final results obtained by the outsourcing plants.

Thus, this research makes several contributions. First, within the general field of business services it provides broad empirical evidence of the important role plaid by the structural dimensions as determinants of the success of the interaction. Our study thus contributes to knowledge of the aspects that positively impact the results of outsourcing (Deepen et al., 2008). This is heightened by the predictive relevance that the Q2 values seem to afford the proposed model, the results of which could be extrapolated to other cases. This will be further tested in future research.

Second, in the specific field of logistics, this study empirically supports the literature by demonstrating, as mentioned above, that the design and management of the companylogistics provider interfaces (represented here by the structural dimensions) are critical for obtaining successful outsourcing results. And the greater the buyer perceived-risk, the more critical they become.